Have Questions? We’ve Got Answers.
Welcome to the Cash For Junk Cars Express Frequently Asked Questions page. Here, we've compiled the most common inquiries we receive from customers looking to sell their vehicles quickly, securely, and hassle-free. Whether you're curious about how to get a free quote, understand our pickup process, or learn what documents you'll need, you'll find straightforward answers to help guide you. If you don't see your question here, feel free to give us a call—we're always happy to assist.
Your Guide to Selling Your Junk Car
Effective Date: December 13, 2024
Last Updated: December 13, 2024
What standard of service can I expect from Cash For Junk Cars Express?
We pride ourselves on offering top-quality service from the moment you contact us to the time we pick up your vehicle.
Do you protect my privacy?
Yes. We never share your personal information without your written, notarized consent.
What types of vehicles do you purchase?
We buy nearly all types of vehicles, running or not, regardless of condition.
How much is my vehicle worth?
Call us at (877) 328-1186 or click here to fill out our quote form. You’ll get a quote in minutes.
What if my vehicle is damaged or missing parts?
We’ll still make a fair offer—even for damaged vehicles or those missing parts.
Can you pick up vehicles off the highway?
In most cases, yes. Call us to confirm availability in your area.
What if I lost the keys to my vehicle?
We can still buy it if you have proof of ownership. In some cases, the key may be required.
What if I lost the registration to my vehicle?
Usually, we don’t need it. If we do, your local DMV can help you get a copy.
I purchased property with an abandoned vehicle on it—what now?
Contact your local police for the paperwork needed. We require that before we can buy it.
There’s an abandoned vehicle in my parking lot—what should I do?
Just like other abandoned vehicles, contact your local police first for proper instructions.
Do I have to be present when my vehicle is picked up?
No, not always. If paperwork is left with the car, we can arrange pickup without you. In some cases, the owner must be present.
Can I be paid by check or money order instead of cash?
Yes. We offer payment via check or money order upon request.
How much does towing cost?
Absolutely nothing. Towing is always free.
Can I drop off my vehicle?
Drop-offs are decided case by case for insurance reasons. Contact us to discuss.
How should I prepare for pickup?
Just make sure the car is accessible and ready with the title (if available). No need to clean or prep beyond that.
When will my vehicle be picked up?
We’ll schedule a time that works for you and call when the truck is en route. Exact timing can vary based on traffic and conditions.
What if my car is in terrible condition?
No problem. We buy vehicles in all conditions—even burnt, wrecked, or stripped.
What if I don’t have my title?
We may still be able to help with just your license and a copy of your registration. Let us know your situation upfront.
How fast can you pick up my car?
Usually within 2 hours, but some pickups may take up to 24 hours.
Can you buy my car if I still owe money on it?
No. You’ll need to pay off the loan first before we can buy it.
Is there a fee to get a quote?
Nope—quotes are always free.
Do you charge any service fees?
No. Our entire service is 100% free.
Is your process secure and trustworthy?
Yes. We’re a trusted business with a straightforward process.
When do I get paid?
Right at pickup. Our team will inspect the car and hand you payment on the spot.
Can I sell more than one car?
Yes! Have more cars or know someone else selling one? Send them our way.
How and where do I sign my title?
Click here for step-by-step instructions.
What if I signed the title incorrectly?
You can fix it! Click here to learn how to request a duplicate title.
The title isn’t in my name—can you still buy the vehicle?
This depends on the situation. Please call us for guidance.
Will your tow driver help me remove my license plates?
Yes. Just ask when the driver arrives.
I have another question. Can I talk to someone?
Absolutely. Call us anytime at (877) 328-1186.