Frequently Asked Questions

Welcome to the frequently asked questions page.

What standard of service can I expect from

At, we pride ourselves on offering top quality service from the moment you email or call us to the point at which our team comes to pick up your vehicle.

I have a question that isn’t answered here. Is there someone I can talk to?

You can call us.

Can I drop my vehicle off?

Absolutely! If you’d like to sell a car with and you want to drop it off yourself, we will provide the address to one of our locations closest to you.

What do I have to do to prepare for my vehicle to be picked up?

Not much, actually! If you want to sell your vehicle to us, just make sure it’s accessible – it’s no good if it’s locked away in a garage! If you have the title then please have that ready to give to driver too.

When will my vehicle be picked up?

We’ll contact you to confirm a quote and agree on a suitable pick up time. Although we can’t tell you to the minute when we’ll be able to pick up your vehicle– due to traffic and other appointments and conditions – we’re happy to call you when the flatbed or tow truck is on its way to you.

What if my vehicle is not in very good condition?

You can sell any vehicle with no matter what condition it’s in. We’re vehicle people, not classic vehicle collectors, so it doesn’t even matter if your vehicle is completely written off, burnt out or even stripped!

What if I do not have my keys?

If your vehicle is being junked than no keys is no problem.

What if I do not have my title?

In most cases, no title is no problem as long as you have your driver's license and maybe a copy of your registration. Please notify us of this information as soon as possibl so we can go over your situtation.

How fast can you really pick up my car?

In most cases, we are equipped to pick up vehicles within 2 hours.

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